Help Center

Lumencre is a global marketplace. You browse the whole catalog; sellers closest to you rank first, so nearby orders arrive fast — and you can buy from sellers further away, including across borders, when they ship to you. Prices are shown and charged in your own currency. You browse, pay securely, and confirm delivery; we hold your payment safely until you do.

Every order is protected. When you pay, your money is held securely by Lumencre — the seller is only paid after you confirm you've received your order (or after a short auto-release window passes with no issue reported).

If something goes wrong, open the order in your account and choose “Report a problem” — your payment stays protected while we help resolve it.

Delivery is free within your own state/region for the fastest, most local experience. Orders from a seller in another state or country carry a per-seller delivery fee, shown clearly at checkout before you pay; cross-border orders may also incur customs or import duties on delivery. Digital products are delivered instantly.

We accept secure card and local payment methods through our payment partners. You can save a card after a successful purchase for faster checkout next time — manage saved cards under Payment methods. We never store your full card details.

While your payment is still protected, you can request a return from the order page. The seller reviews your request; if approved, you're refunded and the seller isn't paid. See our Returns & Refunds policy for details.

Track orders, message sellers, save addresses and cards, re-order past purchases, and manage your details from your account. Have a question about a specific item? Use “Message seller” on any product page.

Selling is free to start — no listing fees, a flat commission, and fast payouts after delivery. Learn more on Sell on Lumencre or create your seller account.

Email support@lumencre.com and our team will get back to you. For policies, see Terms, Privacy, and Delivery.